Neurodivergent Speech Therapist in Kent - Jamie Louise Hollis - ADHD SLT

teletherapy policy

Date Reviewed: 16th march 2026

Effective Date: 2nd november 2023

Next Review Due: 16th march 2027

introduction

This Teletherapy and Online Services Policy outlines the guidelines and procedures for providing therapy services remotely through digital platforms. It aims to ensure that teletherapy and online services are delivered securely, effectively, and in compliance with relevant regulations and best practices.

All teletherapy services are delivered in line with the professional standards and ethical guidance of the Health and Care Professions Council (HCPC) and the Royal College of Speech and Language Therapists (RCSLT).

Purpose of the Policy

The purpose of this policy is to:

  • Define the framework for providing teletherapy and online services
  • Ensure the security and confidentiality of client information
  • Provide clear guidelines for the use of technology in therapy
  • Maintain the quality and effectiveness of therapy services delivered online.

scope

This policy applies to all teletherapy, and online services provided, including:

  • Remote therapy sessions conducted via video conferencing
    Online assessments, interventions, and consultations
    Communication through digital platforms
    Any other services delivered remotely.
  • While I take reasonable steps to ensure reliable technology, interruptions or technical issues may occasionally occur when using online platforms.

Technology Requirements

To ensure effective teletherapy services, clients and I must meet the following technology requirements:

  • Platform: Use secure and approved platforms for video conferencing and communication, such as Microsoft Teams.
  • Equipment: Both parties should have access to a computer, tablet, or smartphone with a reliable internet connection, a camera, and a microphone.
  • Software: Ensure that all necessary software is up to date and functioning correctly.

Confidentiality and Data Security

Maintaining confidentiality and data security is critical in teletherapy:

  • Secure Platforms: Use platforms that comply with data protection regulations and provide end-to-end encryption.
  • Private Environment: Conduct sessions in a private and secure environment to prevent unauthorised access or eavesdropping.
  • Data Protection: All client data is stored securely and protected in accordance with data protection laws and regulations.

consent

Before starting teletherapy services, I will obtain informed consent from clients:

  • Consent Form: Clients will be required to sign a consent form acknowledging their understanding of the teletherapy process, including privacy and security measures, and the potential risks and benefits.
  • Ongoing Consent: Clients may withdraw their consent at any time, which may result in the discontinuation of teletherapy services.
  • Teletherapy may not be appropriate for all clients or situations, and suitability will be considered on a case by case basis.

Session Protocols

To ensure effective and professional teletherapy sessions:

  • Scheduling: Sessions will be scheduled in advance, and clients will receive confirmation of appointment times and any required pre-session instructions.
  • Technical Issues: In the event of technical issues, I will make every effort to resolve them promptly. If the issue cannot be resolved, I will reschedule the session or offer an alternative method of communication.
  • Professional Conduct: All teletherapy sessions will be conducted in a professional manner, maintaining the same standards as in-person therapy.
  • Clients should ensure they are in a quiet and private environment where they can participate fully in the session.

Emergency Procedures

For emergencies or urgent issues that arise during a teletherapy session:

  • Emergency Contact: Clients should provide emergency contact information and details of local emergency services.
  • Crisis Situations: If a crisis situation occurs, I will follow established protocols to address the situation appropriately, which may include referring the client to local emergency services or support resources.
  • As teletherapy may involve clients located in different areas, clients should provide their location and emergency contact details at the start of services.

Record Keeping

All records of teletherapy sessions will be maintained in accordance with data protection regulations and record-keeping practices:

  • Session Notes: Detailed notes will be kept for each session, documenting the content and progress of the therapy.
  • Confidentiality: All records will be stored securely and accessed only by authorised personnel. I use Write Upp to store all notes and electronic documentation.

Policy Review

This Teletherapy and Online Services Policy is reviewed regularly to ensure it remains current with technological advancements, regulatory changes, and best practices. Updates to the policy will be communicated through my website and directly to clients if applicable.

contact

For any questions or concerns about this policy or teletherapy services, please contact me at:

Jamie Louise Hollis
Email: adhdslt@outlook.com

Signed: Jamie Louise Hollis, ADHD SLT
Job Title: Speech and Language Therapist, Speech and Language Therapy BSc, MHCPC, MRCSLT

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